Glossary
Credit note
Definition
A credit note is a document that cancels all or part of an earlier sales invoice. It has its own number and it refers to the invoice it changes. An issued invoice is not edited; a credit note is how a mistake is corrected.
Example. A customer returns goods on an invoice for €400 plus €96 VAT. A credit note for €496 cancels the invoice in full.
Why it matters for your company
A sent invoice is not deleted from the books. A credit note is the proper way to correct a price, a quantity or a wrong customer, and it changes your VAT for the period.
Where you see it in Sapita
On a sales invoice, with an action that creates a credit note linked to the original invoice.